jamesmsv

Pulling my hair out with this one so turning to this old place, rather like Leia did to Obi Wan in Star Wars Episode 4 - you're my only hope.
To cut a long story short, bought a new PC for music production so not too interested in the graphics capabilities, but the onboard graphics had one VGA and one DVI-D, I needed a DVI-I to run dual monitors.
Bought a Sapphire Radeon 1gb ddr3 HD5450 which I know is a half-decent low end product that'll do the job as I installed one on a PC at work with similar specs to my own (important info, Win 7 Professional 64bit).
Problem is, Windows just will not recognise the driver. Card is detected in the PCI-e slot, installer runs fine, I've checked their website and the amd website, no known issues. Works fine on my PC at work as well. The error I get in the device manager properties is "The driver for this device is not supported by this version of Windows".
Anyone got any ideas? Any help much appreciated, cheers!
I await the sound of tumbleweed and the whistle of wind unhindered by the absence of humans.....

GhostHands

I don't know much about that card but the error makes me think it doesn't have the driver for 64 bit

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GhostHands

Its nearly impossible to reply effectively on my phone so sorry for the double post and the vague response.

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jamesmsv

No wories, thanks for the input. I am beginning to regret getting 64bit, it seems to create more problems than advantages.
I would agree with you except they do have a 64bit driver on their website. Whether or not it works properly is another matter.....

abc

This is probably worth a g AMD Driver Autodetect

This is what you should be downloading ATI Radeon? Video Card Drivers

Presumably the install manager goes ok, says installation complete etc. Make sure you're installing drivers not just "catalyst." Only install the neccessary bits for now, untick ATI Avivo or anything else.

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"I don't like new Linkin Park, I don't like old Linkin Park... I JUST LIKE LINKIN PARK"

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This is getting repetitive.

jamesmsv

Cheers ABC, already tried both those, the driver that fails is this very one I believe (I forget which one I did last as I tried every one listed under win7 in the end). In fact, I'm now worried that I've probably got some pesky registry entry somewhere that'll prevent it ever working, for some reason installers like to put those little files into the registry that don't get unistalled again but prevent any further progress, I'm sure you know what I mean.
The weird thing is, device manager identifies the card as an ATI Radeon, but if I run the AMD autodetect it says nothing is detected.
- So Windows is telling me the card is installed but the driver is wrong.
- AMD are telling me the drivers are fine but the card isn't installed.
Excuse me while I go and take a sledgehammer to my new purchase.

abc

For a start AFAIK you can delete everything in C:\ATI as these are installers and not needed after install. The worst that can happen is that windows defaults to the default video driver (windows keeps a spare, generic driver that can work with any graphics card for use on high-end motherboards without onboard solutions) or do that manually by starting in safe mode.

Delete the driver via device manager & do a reg clean with some reg cleaning software.

A system restore, if available, to pre-dedicated-GFX-card would also work.


Is this a fresh install?

__________________
"I don't like new Linkin Park, I don't like old Linkin Park... I JUST LIKE LINKIN PARK"

COD owner - COD expansion pack owner - COD2 owner - COD2: BRO player - COD3 owner - COD4 owner - COD:WaW owner - COD: MW2 owner - COD: BO owner

This is getting repetitive.

jamesmsv

Thanks for that info, I've seen the c/ati folder so will make sure I get rid of it before trying again over the weekend.
I really, really don't want to do a system restore - this is a brand new PC to replace one I've had for about 8 years and it's taken me about 20 hours to install and set up all of my presets for the various music software that I'd built up over that time, it's incredibly tedious and frustrating, not something I want to have to repeat. Considering I can buy a half decent dvi monitor for £60-£80 for my purposes, it's looking like a more attractive option.
I had considered that the generic Windows driver might be overriding it, but I would have thought I'd see that in other forums - the lack of other people having this issue is perplexing as I don't have any unusual hardware as far as I know.
The guy who built it for me did just point out that I might need to switch the monitor settings in the BIOS as well, maybe that'll solve it but I'm not confident.

abc

That's a good shout, possibly a TROLOLOLOLOLOLOL moment though. In theory it shouldn't be essential as GFX cards have had the ability to work things out for themselves for a while now (they should know the make & model of monitor they are plugged into & integrated should turn itself off when the monitor is connected via PCIe card)

Nevertheless assuming it's a custom build there should definitely be a "which do you want" or "which do you want to check first" option in BIOS. Set to PCIe (sometimes called "PEG") or if it wants an "order" you want PCIe > Onboard > PCI.

__________________
"I don't like new Linkin Park, I don't like old Linkin Park... I JUST LIKE LINKIN PARK"

COD owner - COD expansion pack owner - COD2 owner - COD2: BRO player - COD3 owner - COD4 owner - COD:WaW owner - COD: MW2 owner - COD: BO owner

This is getting repetitive.

jamesmsv

Yep, turned out that was the problem in the end. had to set it to peg/pci. seems weird that it would recongnise the card without this optino set but not allow it to function. Anyhoo, got dual monitors back now so I is happy. Thanks for the brainstorming!